Terms and Conditions


1. General

  1. All clients will be deemed to have accepted ActiveTails terms and conditions (as laid out here) on signature of the registration/client details document.

  2. ActiveTails will not confirm any booking until we have met the dog and completed our registration/client details document regarding contact details, temperament with other dogs, medical conditions etc. and agreed the service to be provided.

  3. In addition to your own contact details the client should provide ActiveTails with the name and contact number of someone (relative or friend) capable of making a decision relating to your dog(s) in an emergency.

  4. The client gives ActiveTails permission to seek emergency treatment for their dog(s) and agree to cover all costs. The client agrees in an emergency that ActiveTails may take their dog(s) to the nearest available vet.

  5. The client must alert ActiveTails to any behavioural problems with their dog(s) at the time of registration. Failure to do so may result in cancellation of the service or change of service provided which may lead to additional charges.

  6. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice via cash, bank transfer or cheque.

  7. The client must provide all items necessary for dog(s) to be adequately cared for (i.e., food, medication etc.). Should pets require any additional supplies whilst in the care of ActiveTails, these will be purchased and included in the changes.

2. Dog Walking

  1. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.

  2. All dogs being walked will undergo a trial period to ensure that they are adequately socialised.

  3. ActiveTails reserves the right to withdraw its service at any time and with immediate effect if the dog does not respond well to the walker and/or other dogs.

  4. As standard, dogs will be exercised on a lead unless owner has agreed ActiveTails can walk the dog off lead.

  5. The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions for the safety of both the dogs and the walker.

  6. As standard, ActiveTails is committed to the "reward good behaviour" approach with suitable treats, (if your dog has any allergies you must provide details during registration).

  7. ActiveTails will securely hold any keys allowing access to walk your dog(s) (if required) and will take adequate steps to ensure your home is safe and secure in your absence; Full details of security measures e.g. how to set burglar alarms and where to leave the pet should be outlined during registration.

  8. The client must provide all items necessary for your dog (s) to be exercised - should any additional actions be required to settle a dog(s) after exercise these must be discussed at registration.

  9. ActiveTails reserve the right to refuse to enter a property if they consider the dog(s) behaviour may be a danger.

3. Pet Sitting

  1. ActiveTails can provide a pet sitting service at the Dog(s) home or appropriate location - this service must be booked well in advance to avoid disappointment and any specific requirements will be discussed prior to registration.

  2. All dogs must be fully vaccinated and on a regular flea and worm control regime.

  3. The client must provide all items necessary for their dog(s) to be adequately cared for. If there are any special dietary needs or if medication is to be administered full written details should be provided.

  4. Clear expectations and house security will be discussed and agreed prior to any pet sitting.

E&OE Correct as of 2 March 2015.